Refund Policy for www.nannycameras.co.ke – Peekaboo Nanny Cameras Kenya

At Nannycameras.co.ke, we prioritize exceptional customer service to ensure your satisfaction with our products. Our refund policy outlines the terms and conditions for requesting a refund or exchange for products purchased from Peekaboo Nanny Cameras Kenya.

Eligibility for Refund or Exchange:

  1. Defective/damaged products: You can return such products for exchange or a refund 3 days after receiving the goods.
  2. Alert requirement: Customers must raise an alert within one day from the delivery date to be eligible for a return, refund, or exchange.
  3. Timely return: The product must reach us within three working days of the delivery date for eligibility.
  4. Verification process: We will examine the returned product for defects/damage and, based on verification, either re-deliver/replace or refund the product.
  5. Reshipping process: If the product is defective, we will replace and reship it, subject to stock availability. If not defective, the customer will be informed before reshipping.
  6. Shipping charges: Customers are responsible for shipping/courier charges for replaced/re-shipped products.
  7. Unavailability of stock: If the product stock is unavailable, a refund will be initiated and communicated to the customer.

Refunds and Exchanges:

  1. Refund/exchange period: Applicable within one day from the delivery date. Beyond this, no refunds or exchanges will be issued.
  2. Eligibility criteria: To be eligible, the product must be unused, undamaged, and returned in its original packaging.

Non-Refundable Products and Services:

  1. Services: Installation and subscription fees are non-refundable.
  2. Customized items: Non-refundable unless found to be defective.
  3. No refund or exchange will be issued due to a change of mind.

How to Request a Refund:

  1. Contact customer support at hello@nannycameras.co.ke or via 0701 555 209
  2. Provide the order number, contact information, and a detailed explanation for the refund request.
  3. Customer support will review and provide instructions on returning the product.

Return Shipping:

  1. Customer responsibility: Return shipping cost is the customer’s responsibility.
  2. Recommendation: Use a trackable shipping method for safe return.
  3. Liability: Nannycameras.co.ke is not liable for damage or loss during the return shipping process.

Refund Process:

  1. Verification: The refund process begins once we receive the returned product and verify eligibility.
  2. Payment method: Refunds will be issued using the original payment method.
  3. Processing time: Allow up to 7 business days for the refund to reflect in your account.

Note:

  • You’re responsible for your return shipping costs; shipping costs are non-refundable.
  • The time for exchanged products to reach you may vary.
  • For expensive items, consider trackable shipping or shipping insurance.

Contact Information:

If you have questions or concerns, please get in touch with us at hello@nannycameras.co.ke or 0701 555 209

Note: This refund policy is subject to change without notice. Please review our website for the most up-to-date version.

Thank you for choosing Nannycameras.co.ke. Your satisfaction is our priority, and we are dedicated to resolving any issues fairly and efficiently.